Oneimportant idea that was learned from the reading concerns productiveand unproductive conflict. A conflict whose management is poor andhas negative effect on the parties and relationships involved can betermed as unproductive. A productive conflict is a conflict whosemanagement is done effectively. It was learnt that productiveconflict can lead to unproductive conflicts since productive conflictdoes not necessarily imply a successful resolution of a conflict.Besides, it was also learnt that productive conflict is critical infostering healthy debate as a matter of fact, productive conflicthelps individuals to make better decisions on an issue.
Ibelieve understanding productive and an unproductive conflict iscritical for someone studying communication. Communication is acritical tool that can be used to either promote productive conflictor unproductive conflict. This is because through the manner inwhich a person represents his or her idea, it is possible to bring inthe element of productive or unproductive conflict. For instance, ina debate, the manner in which an individual communicates is likely tobring out the perception of the person on the idea and his opinion islikely to come out clearly on where he/she stands on an issue.Therefore, it is critical for someone studying communication to learnabout productive and unproductive conflicts in order to familiarizehimself/herself with the best practice for healthy decision making,when confronted with an issue. In case an individual doingcommunication does not understand the productive and unproductiveconflicts, he may end up being involved in an unproductive conflictunknowingly. For instance, he may ignore a conflict by keeping silenthoping to avoid it, but may end up making a poor decision by avoidingcommunication.
Thelessons learned from this chapter can be applied to different aspectsof life. For instance, through learning of that productive conflictcan lead to unproductive conflict, it is possible to apply thisunderstanding to life aspects where I try to avoid a productiveconflict from turning into an unproductive conflict. When dealingwith relationship issues, I can apply this understanding byparticipating and managing conflicts that emerge in relationships.This is possible since the chapter has helped in understanding thedifferent ways that I can engage with others in a conflict and managethe conflict effectively. This is critical in avoiding causingnegative impacts on friends and family. Besides, through reading thechapter, I learned that productive conflict is critical in fosteringhealthy debate and making better decisions this can be related tothe job that I will take since I will encounter conflicts, but I willneed to deal with the conflict in a positive manner in order to aidin making better decisions in the job environment. Therefore, thelessons learned from this chapter can be applied in different aspectsof life.
Oneof the questions that emerge through reading this chapter is how dopeople still engage in unproductive conflicts, if there are ways ofmanaging productive conflicts before they turn unproductive? Anotherquestion that can be asked through reading this chapter is why dopeople avoid productive conflicts and these conflicts are likely tobring positive impacts to them and others since there is anunderstanding that productive conflicts are healthy and important inmaking better decisions?