Consumerism in Health Care

Consumerismin Health Care

Consumerismin Health Care

Consumerismin Healthcare is increasing dramatically over the years owing to itssignificance in the healthcare system (Cohen etal.,2010). Consumerism encourages the patients to be involved in theirvarious healthcare issues as well as decisions. This system operatesin a manner that the doctor says and the patient does kind ofrelationship. Through healthcare consumerism, the agents ensure thatthere is health information empowerment as well as transfer ofknowledge. Through this, the patients are fully incorporated indecision making process and are informed and involved in healthcarematters (Cohen et al., 2010). Consumerism essentially ensures thatthere is promotion of public understanding of the various basic organfunctions (Cohen et al., 2010). The understanding of the diseases isensured through the processes of the chronic disease, how they beginand even how best to prevent the diseases.

Significanceto Customer Service

Consumerismensures that the healthcare consumer becomes healthier. Theseindividuals are engaged in healthcare and understand the impact oftheir behavior on costs. Through the chance to take care ofthemselves they are more informed and thus make better choices. Theyadhere to prescription instructions, eat healthy and manage chronicconditions.

Consumerismin Healthcare ensures that the consumer is more informed (Newman &ampVidler, 2006). Given the multifaceted nature of managing anindividual’s healthcare, consumerism ensures that the individualshave full knowledge in the areas of insurance, medical, and healthfinance. Through consumerism, the patients are able to choose theright health plan and consequently their healthcare insurancecoverage (Newman &amp Vidler, 2006). The patients are fully engagedwith healthcare professionals and thus are able to ask questions andresearch on diagnoses, care plans, management of diseases and careplans (Newman &amp Vidler, 2006). Through consumerism, individualsadopt consumer-centered health plans (Newman &amp Vidler, 2006).Hence, the consumers are in charge of their dollars in terms ofbudgeting for healthcare related expenses and cost-sharing.Therefore, the consumer gets the most value out of their money.


Cohen,S. B., Grote, K. D., Pietraszek, W. E., &amp Laflamme, F. (2010).Increasing consumerism in healthcare through intelligent informationtechnology. The American journal of managed care, 16(12 Suppl HIT),SP37-43.

Newman,J., &amp Vidler, E. (2006). Discriminating customers, responsiblepatients, empowered users: consumerism and the modernisation ofhealth care. Journal of Social Policy, 35(2), 193.