BriefSummary of the Article and the key points
Thearticle focusses on incivility in the workplace and the effects thatit has on the employees of an organization. Based on the article,workplace incivility is a common phenomenon, and it affects theperformance of employees. The article also analyzes the negativeresponses that employees in an organization have towards the issue ofincivility. Another key point in the article is the effect ofrudeness against employees on their creativity. From the article,employees who feel disrespected tend to be less creative, and theycan even stop working for the organization since they feeldisrespected. The article also highlights the impacts of workplaceincivility on the morale of the employees. Treating employees poorlymakes them feel less motivated, and the outcome is manifested in thepoor quality of work from such employees (Porath and Pearson, 2013).
Anotherkey point that forms the basis of discussion in the article is theimpact that workplace incivility has on the sales of the company.When employees are treated rudely by the top management, they arelikely to exhibit similar behavior when interacting with customerswho purchase from the organization. This contributes to strainedrelationships with customers if a single employee treats customerswith rudeness, the customer is likely to generalize and assume thatall employees are the same. As a result, the organization losescurrent customers, as well as potential customers who may have wantedto purchase their products. The article has also highlighted thevarious forms of incivility that employees can encounter within anorganization. One of the forms of incivility is hostility frommanagers some managers have a tendency to blame junior employees formistakes that are beyond the control of the subordinates.
Anotherform of incivility in the workplace includes rudeness to customers,either by the employees who have direct contact with clients, or bymanagers who are tasked to solve customer complaints that cannot beaddressed by junior workers. Incivility can also encompass rudenessto suppliers. In some cases, those who supply raw materials to anorganization can be treated rudely by the management until they stopsupplying the goods. This forces the organization to look for newsuppliers and may cause instability in the production department(Porath and Pearson, 2013).
Anevaluation of the value of Key points
Thekey points in the article are of immense value because they touch ona vital issue that can affect the growth and success of anorganization. The points highlight a violation of norms and thatought to be upheld in the workplace. Mutual respect is a significantcomponent of employee relation and interactions within anorganization. If employees do not respect one another, they will mostlikely have strained relationships that will limit cooperation intheir work. Lack of cooperation implies that achievement of goals andobjectives within the organization will be affected negatively. Thispaints a bad picture of the company to shareholders who expectreturns from their investments. The key points are also importantsince they represent the impacts that rudeness and disrespect withinthe organization can have on customers of an organization. Customerperception and reactions are greatly influenced by the way they aretreated by employees.
The valueof the key points is also demonstrated by their explanation of theimpact that incivility has on employee creativity. Being creative isa crucial aspect of any organization. Through creativity, employeescome up with new ideas that drive innovation overall growth of thecompany. When the management treats employees rudely, they are lesslikely to share the ideas they have, some of which can improve theperformance of the organization. In addition, the ideas they give arenot original and can be of little impact to the growth of theorganization. The value of the key points is also evidenced by theirexplanation of the impacts that incivility has on team performance.Team spirit has a significant impact on the performance of employeeswho work in groups. When such employees are treated rudely,especially by their team leader, they are not likely to perform well,and this means that the achievement of organizational goals ishindered. Thus, the points give important insights regarding whyincivility in the workplace ought to be addressed (Porath andPearson, 2013).
Theeffectiveness of the author in selling the ideas contained in thearticle
Basedon my evaluation, the author can be regarded as effective in sellingthe ideas that he communicates in the article. With the use ofappropriate writing strategies, the author has managed to connectwith the reader and make the article understandable. The authors havefocused on past literature, which has crucial information about theissue of incivility in the workplace. An analysis of such literaturegives an in depth explanation if the issue under discussion, thusequipping the reader with adequate information about the topic. Theauthors’ effectiveness is also enhanced through the use surveys andinterviews to illustrate the extent to which incivility in theworkplace affects employee performance. The authors have highlightedthe survey results and interviews that document the impact ofrudeness on employee performance. For example, the authors have citedthe survey of Fortune 1000 companies, which indicates that someorganizations spend much of their time reconciling employees who havestrained relations (Porath and Pearson, 2013).
Theeffectiveness of the authors can also be demonstrated by theirexplanations of what leaders in an organization should do in order todeal with issues of incivility. This implies that the article isall-inclusive as it does not only highlight the problem ofincivility, but also discusses what can be done to address such anissue. For example, the authors have discussed the need for leadersto behave well and act as role models to employees. From theexplanation given in the article, when employees experience uncivilbehavior from managers, they are likely to behave in a similar way.Moreover, the authors of the article have emphasized appreciating theefforts of employees can help improve their overall performance.
Thevalue of the article to the American Industry
Thearticle is of great value to the American industry as it focusses onthe essential factors that affect performance of workers. Being amulticultural nation, the United States society is likelyto be affected by uncivility of employees. Thus, uncivility is likelyto be widespread in the United States. In addition, many employees inthe United States have reported issues of mistreatment by theirsenior managers and co-workers. Thus, the article helps to addressincivility in the workplace and avert the consequences that canaccrue from this behavior. Through reading the article,employers can get to know how best to deal with employees and why itis crucial to treat every stakeholder with respect.
WhatI learnt from the article.
Afterreading the reading, I learnt a few aspects about interactionsbetween employees and management, as well as the reasons whyrelationships between top management and employees can be strained. Ialso learnt that inclusivity affects the organization negatively.Moreover, the article taught me that the factors affectingorganizational performance are diverse. In addition, the articlehelped me understand that incivility is a global phenomenon thataffects organizations all over the world. Incivility is common amongall cultures of the world, and there is no culture that is affectedby incivility more than the other. The article also taught me thatcivility is the way to go. All employees should be accorded therespect they deserve. The opinion of every employee ought to beconsidered crucial for the success of an organization. From thearticle, I also learnt that demoralizing employees can have adevastating effect on their relationships with customers.
Howthe article relates to the materials learnt in class.
Thearticle relates to the materials learnt in class in a number of waysfirst, the article relates to the factors that determine growth andperformance within an organization. In addition, the article isrelevant to class concepts such as determinants of employeemotivation. The article also relates to the effect of managers’behavior on the performance of employees. In class, we learnt thatthe behavior of leaders in an organization has an impact on thebehavior of employees, as well as their dedication to upholding theorganizational culture.
Porath,C. and Pearson, C. (2013). The Price of Incivility: lack of Respecthurts Morale-and the bottom line. HarvardBusiness Review 115.