ManagementInformation Systems –

Informationsystems are very essential in the world today. is an acronymof Medical Information Technology Inc. is an organization that wasinitiated in the year 1969. Its headquarters are located in Westwood,Massachusetts. It is a private company to date. Neil Pappalardo isthe founder of . It is a software and service company thatdeals with the sales of information systems which are installed inthe health care organizations. The chairman of the organization isNeil Pappalardo while Larry Polimeno is the company’s vicechairman. Howard Messing, on the other hand, is the CEO and also thepresident of the organization. The company concentrates on developingand selling medically related software that has played a significantrole in the medical field as the document analyzes (Kurtz &ampKurtz, 2009).


sells its products to the available customers all over the world. has over 2200 customers across the globe. , however,has developed partnership with various partners who help them to selltheir products. These customers are distributed in America,Australia, South Africa, Canada, United Kingdom, and othercommunities in the world. The organization has been in the businesssince the year 1969 developing and selling medically-relatedsoftware. By the year 2011, had total revenue of USD 545.2million. Currently, the company has an approximate product andservice revenue of 597.8 million USD. It has approximately 4099 staffmembers. The company also has more than 2400 active hospital sitesall over United States, United Kingdom and Canada (Lee Jen-Shih,2010).

The’s philosophy is centered on reliability and quality ofinnovative products, responsiveness to business partners andcustomers as well as flexibility. offers products that areCE-marked and ISO9001 certified quality. The ’s missionstates that reliability and quality for better care as well asimproving health. The client has been making use MAGIC programminglanguage. The language was adopted in the year 1982. MAGIC runs everycode on a central server. The clients are in the dump terminalseffect. Server or client executes the code on the personal computerof the user although all the code remains centralized. The companyprovides various service such as revenue cycle, cost accounting amongothers (Plunkett, 2009).

Thecompany’s track record on customer service reveals that theircustomer service has been undergoing a constant improvement since thecompany’s initiation. In the year 1970 had only regionaloffices that were located in New York City, Washington D.C, phoenix,San Francisco and St. Louis. This reveals that customer’s servicewas limited since customers would get assistance through theseoutlets only. The customer service has been undergoing constantimprovement to date. Currently, offers EHR for contemporaryhealthcare. The healthcare is provided by the organization servingthe acute care, home care environments and physician office directly.This ensures that customers are offered their services from whereverthey are. provides support to both individuals as well ashospitals. This is through providing essential health information(Pfenninger &amp Fowler, 2011).

has developed a website that helps the customers to attain any formof services they may require. This website has also been redesignedoffers an interactive and informative experience for prospects,customers, and staff members. also has a magazine that helpsin giving essential information to customers. also valuesthe quality of service their customers receive. They have, therefore,developed a professional training. They make sure that all salesagents and customer service personnel receive a thorough training.This is in the efforts of making sure that the customers receivehigh-quality services. The company has also developed customersupport number where customers can call and receive any service theymay require. also makes use of video communication inproviding free consultation to all its global customers. The systemallows all the customers to speak directly with top scientists viainternet and gain answers related to ’s products (Plunkett,2006).

Theusers have presented their sentiments related to ’sservices. Both the employees and customers have applauded theservices of as an information system. One of the employeesremarked that after working with for years as well as acrossthe board he can boldly applaud the system good services. He alsonoted that they have a lot of applications which interrelate prettywell with each other. EHR which is their new application works verywell and is less refined. This reveals that ’s services areworth praising. Several consumers also applauded the services offeredby . One of the consumers noted that they had a ruralcommunity hospital was 32 bedded (Schulte, 2011).

Thehospital’s cost was high although it didn’t have its radiology,laboratory among other essential medical parameters. The hospitalresolved to employ ’s services. To their amazements thecosts came in a close range as they were paying before. However, thewhole difference was that the hospital had improved services to thepatients. The hospital’s layout changed tremendously becoming easyand simple to use. The cost became not only affordable but alsooffered an excellent solution for all small medical practices. Thecustomer noted that EHR played a pivotal role in transforming themedical context of that hospital. The user’s response revealed that has a solution to most medical problems (Saba, 2012).

Manyusers have attributed to the improvement in medical services offeredin hospitals in the world today to . The system has made itpossible for everyone to access essential medical information he orshe may require. Their information system has also equipped thepractitioners with information that has helped them to offer improvedservices to their customers. They also provide products such as ECGand non-invasive blood pressure monitoring systems. These productshave greatly helped the medical centers to offer improved services tothe patients. Its set up advocates for quality services and thus theysubject their workers to training which eventually help them to offerservices of high quality. Their software developed has played apivotal role in the medical context since patients can now receivequality services (Simchi-Levi et al., 2003).

offers software for the health care centers of varying sizes andtypes. Some of the software units include health informationmanagement, scanning and archiving, revenue cycle, dischargeinstructions, behavioral health solutions, long-term solutions andhome health solutions among others. These services are offered by thesystem to its customers through an online context. The makes usesoftware platform that allows the customers to utilize theprogramming language used by the software. The operatesunder full integration so as to transmit CCDs and SES XDR. Theintegrated solution makes possible for hospitals to send as well asreceive CCDs or CCDAs via direct interface. This is madepossible by the MU2 required for communicating directly through theXDR. XDR is ’s recommended method (Wager et al., 2009).

Thesolution offers unified user experience for receiving as well sendingCCD or CCDA files. This works best for users with updated version. The SES XDR provisions secure the email addresses, issuesand also authenticate the digital certificates. It also connects theusers to the external directory services. This hence allows simple aswell as secure transmission of the health information to any thirdparty. One can make use of the SES XDR solution for both the patientportal and EHR (Kurtz &amp Kurtz, 2009).

Theuse ’s products and services have both advantages as wellas disadvantages. is an experienced as well as financiallystable corporation. This reveals that the customers will receivehigh-quality services. This is because the corporation is not limitedto any form of inexperience or financial inadequacy. alsofocuses on healthcare exclusively. This helps their workers to gaincompetence as they discharge their duties. promotes animproved remote mobility and access. It also helps the clinicians tobe able to respond and react to changing conditions. The system helpsan individual to analyze and report evocative data. The system iscost effective for small as well as solo group practices. The systemalso makes it possible for an individual to set up a hot-site toenhance an effective response to the disaster. The system is good forthe physicians who travel a lot or who is not office based (Zeitler &ampAmmann, 1998).

Thesystem also has a number of cons attributed to it. The system iscustomizability limited. The system has latency when accessinginformation from the web. It is very slow from accessing intendedinformation from . There is a possibility of patient’sinformation getting compromised. This can take place if theinformation of that patient may get co-mingled with that of otherclients. The long haul tends to be more expensive as opposed to otherforms information systems related to the medical context. The systemmay also lack viability for rural practices because of limitedinternet alternatives. The practice can easily lose data in case thevendor goes out of the business. The system may also becomeimpractical when one will be required to upload large imaging files(Kurtz &amp Kurtz, 2009).

Forthe system to be implemented in any form of a medical context, thereare some aspects that need to be incorporated. First of all, thecustomer or user is required to have gadgets that that can internetsuch as desktops, laptops, and iPods. This hardware should becompatible with Microsoft-based operating systems. This is because supports the user whose PC is using Microsoft basedoperating system. The user also needs to install the ’ssoftware that serves the intended purpose. By so doing, the user willbe incorporated in the system and from hence he or she can manage toaccess any information he or she needs. The hardware and softwareconditions have to be reviewed before installing the intended’s software. This is because some of them may not be in aposition of supporting the software (Schulte, 2011).

Theimplementation of the system will, however, require training. Theusers require knowledge that will enhance them to discharge to usethe system effectively. has standby engineers and teacherswho teach their new users on how to use their products. Using thetechnology is very dangerous since it can cause very adverse effectsto the patients of the respective medical center. This reveals thatthe users need to be subjected to some training that will help themto use the technology effectively. The ’s effectiveness canbe rated at 80%. This is based on the value of the system. The systemis of great importance and hence of great importance. The rating isalso based on its effectiveness. Numerous benefits have beenregistered by the medical centers that have adopted the technology(Zeitler &amp Ammann, 1998).


Inaccordance to the discussion above it is clear that the system isworth praising. There is a great urge of employing it in the medicalcenters. The users, however, need to be subjected to training so asto gain knowledge on how to use the system. They also need tounderstand the cons that are attributed to the use of the system soas to operate it in a way that will avoid the impact of thesedisadvantages.


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